Willow Green SurgeryStation RoadEast PrestonWest Sussex, BN16 3AHTel: 01903 785152
We know that moving to a new surgery can be an unsettling experience, as no two doctors ever practice in exactly the same way. Because of this, we have decided to cover a number of points which patients most frequently ask about.
At Willow Green we will endeavour to give you an appointment with the doctor of your choice. If, however, the doctor you wish to see is fully booked on that day, you may be offered an appointment with another doctor or our triage nurse. Sometimes the doctors may choose to book their own appointments, if this is the case they will phone you and discuss the problem with you then if you and they still feel you need to be seen they will make an appointment with you.
More and more patients are finding that they do not need to see the doctor. If you feel that a telephone consultation or an appointment with our triage nurse would be appropriate please let the receptionist know.
Monday is always our busiest day - if the reason you need to see the doctor is not urgent, perhaps you could make an appointment later in the week.
We offer pre-bookable appointments, some which can be booked up to two weeks in advance. If you feel you need to be seen the same day, you may be offered a telephone consultation or a triage appointment with a Doctor or our Specialist Nurse. Our appointments start from 7.30a.m. on Wednesdays and Thursdays for those who work or attend school or college. Further details are available at reception.
Please note: If you are unable to keep your appointment please let the receptionist know.
If you feel you need to be seen by a doctor the same day, you may be offered a telephone triage slot. The receptionist will take your details and the duty doctor will call you back.
Appointments can be made in advance.
Our nurse triage system has been extended to offer patients more choice and to relieve pressure on the doctors. Liz, our Specialist Nurse, is qualified to see and treat many minor illnesses and ailments that were previously seen by the doctors. She is also able to issue prescriptions for some conditions.
Any of the conditions listed below can be seen as a pre-bookable appointment with Nurse Liz. If it is something that you feel needs to be seen the same day, you may be asked by a member of staff what the problem is – you may then be offered an appointment with our specialist nurse.
Liz works very closely with, and is supported by, all of the doctors and she is able to see patients with the following conditions:-
Minor eye conditions
Missed contraceptive pill advice
If you have any query or suggestions about this service please write or speak to Sandy Maslen, one of our Practice Managers.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of the request, however, occasionally it may be necessary to reschedule your appointment.
Your doctor or nurse may also require a chaperone to be present for certain consultations.
Click here if you would like to see a copy of our Chaperone Policy. If you have have any questions or comments regarding this please ask to speak to the Practice Manager.
Please tell us if you cannot keep your appointment. Either telephone 785152 or send us a text to 07831758650. Start the message with the word cancel then your name and date of appointment.
No texts or telephone calls sent to this number will be answered.
This will help to ensure that no appointments are wasted.
Thank you for your help.
Please note your standard network text charge will apply.
It is very important to let us have your request for a home visit before 10.00am so that your own doctor who knows your case best can come out to you. All requests for home visits require a doctor's decision.
Our receptionists are specially trained to take the details of your call sympathetically and in total confidence, so please give her the details of your problem. This helps us judge the urgency of the call and ensures that those who need visiting most urgently are first on the doctor's list.
Home visits are intended particularly for the very young or old, very ill or housebound. Please remember that your doctor can see four patients in the surgery in the time taken to do one home visit.
Please note: If the patient has a temperature or a rash, coming into the surgery will do no harm and will not endanger others. Please inform the receptionist on your arrival.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
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