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Latest News

Informal List Closure Letter

Patient Letter 14.05.19

Withdrawal of the Ear Syringing Service

Willow Green Surgery has been forced to look at the services it provides and prioritise them in order of clinical necessity. As widely reported in the media, General Practice is currently working in times of unprecedented pressure. Hence we are unable to continue to provide the level of service that our patients have been used to and it is with sadness that cuts have to be made.

With the limited resources and facilities, we have looked holistically at the services provided in order to prioritise what clinically is in most demand. We do understand that any change to services provided will be difficult for the patients affected. In consultation with the GP Partners, Nursing and Management Teams and as is common practice in all other local practices, a difficult decision was made to withdraw the Ear Syringing service.

This will take effect from 1st January 2019.

Guidance advises ear syringing is very rarely clinically indicated, a self help guide to Ear Care is available in our Reception. If on the rare occasion it is indicated our GPs would be able to refer patients in to the ENT service for micro-suction.

Please address any comments about the withdrawal of this service to Coastal West Sussex Clinical Commissioning Group, 01903 708400.

Patient Online benefits of online access to records for GP practices and patient

We Are Improving Access to Appointments

General Practice Access Hub (GPAH)

From 1st October 2018, GP and nurse appointments will be available during the evening and at the weekend for people across the area via "General Practice  Access Hubs". (GPAH formerly called MIAMI)

This means that additional pre-bookable and same day urgent appointments are available between 1.30pm and 8pm, Mondays to Fridays at The Park Surgery and at Angmering Medical Centre at weekends.

If you are offered a GPAH appointment, please do use the service.

The service is designed to help take the pressure off GP surgeries to allow them to see people with more complex long-term conditions and to reduce attendance at Emergency Departments in hospitals so they can concentrate on emergencies.

The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

Patients can be seen for ONE new or urgent problem in ONE appointment.

GPAH  are not able to deal with support or management of long-term conditions, Mental Health or pregnancy related issues and are unable to issue repeat prescriptions. 

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

You can book GPAH appointment by ringing the surgery on 01903 785152. You may also be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The teams at GPAH will have access to your medical record with your consent, and any care they provide will be added to your medical record so we can continue any ongoing care.


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Public message

As you may be aware GP practices are regularly reviewed by the Care Quality Commission. This is to make sure that health services, including GP practices, are providing well led, safe, and effective care.
Following a visit in December, Fitzalan Medical Group has received their formal report and has been placed in special measures by the CQC. The report has been published today (Thursday 29 March 2018) and can be found on the Care Quality Commission’s website: 
The partners and the staff at Fitzalan Medical Group are all really disappointed by this, and have been working very hard to address the areas identified for improvement.
It is important to say that the report did not find any cases where patients were being mistreated or directly given the wrong medication as part of their care. We are obviously also very disappointed for Fitzalan and the team there and we are working with them to help them to make the changes they need.
It has to be said that is a challenging time for primary care, in this area we had the closure of Arun Medical Group, increased new housing, and all of the GP practices have had problems recruiting the staff we need. However as a locality all of the GP practices are committed to working together and supporting each other to make sure we can all continue to care for our patients. We are looking at new ways of working and we will keep you updated as these develop.

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