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Due to the ever changing situation with the Coronavirus (COVID-19), we have suspended the online booking service. This is due to the verbal screening process that we need to complete before appointments are made - we apologise for any inconvenience this may cause and ask you for patience and understanding during this time.

R.E.A.L. Care Online Patient Participation Group

Take our patient survey

We would like to know how we can improve our service to you and how you perceive our surgery.

‘REAL Care’ covers Rustington, East Preston, Angmering & Littlehampton, and is a place for patients from the six practices to meet online and discuss matters that are important to patients in the area and, more specifically, significant to your own surgery in their private discussion area.

We would like to get more people involved in these groups. You do not have to be ill or a regular user of health services. We need people with all sorts of skills to get involved, including those who are prepared to read information, can understand data, are prepared to contribute or are just passionate about improving health services.


The ‘REAL Care PPG’ will become ‘owned’ and run by the patients in the group. We hope the groups will encourage a flow of information between the CCG, other healthcare professionals & organisations, and practices. We want to ensure that local patient voices influence and shape how the locality works for the population it covers.

All ‘REAL Care PPG’ members will be bound by the locality Terms of Reference, sent to you by your registered practice.

Patients from the following practices are welcome:

  • Coppice & Angmering Medical Centre
  • Fitzalan Medical Group
  • The Lawns Surgery
  • The Park Surgery
  • Westcourt Medical Centre
  • Willow Green Surgery

We look forward to working together with you as a locality!

How to Join

Go online to and click on the button entitled ‘Register’. You will complete a brief application form and then your practice will be sent an email to approve your membership.

Once you have applied, you will be sent our ‘Terms of Reference’ which will need to be signed and returned to your surgery before you are given access to the forum.

What is a Patient Participation Group?

Patient Participation Groups work closely with the Practice, and have an important role in allowing patients to let the Practice know what matters most to the patient population, what is working well and in some cases not so well, and in trying to help resolve any problems. Helping to improve communication with patients by providing a forum with information linked to current health issues or how to access new services.

Patient Participation Groups can become involved in such things as Patient Surveys, Fundraising Events, Health Events, contributing to decisions and generally improving communication between patients and practice.

It is not, however, a forum for complaints, which should always be directed appropriately using our complaints procedure.

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