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Repeat Prescriptions
Please follow the guidelines and choose the right option for you.
Please allow us 3 to 5 working days, to process your prescription request. Please also allow a further 2 working days for your prescription to be dispensed.
We ask that patients manage their repeat prescription requests appropriately to ensure that they allow enough time for us to process them.
We do not accept repeat prescription requests over the phone.
Ordering a Repeat Prescription
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
Urgent Requests
Genuinely urgent requests for repeat medication brought in to reception can be done on the day, but patients will be asked to come back after 4pm to collect. Prescriptions cannot be issued there and then.
The NHS App
Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.
Use Online Services
The easiest way to order your prescription is by using our online services.
Online Form
If you're not registered with our online services, you can use our online form
Order your repeat prescription via our online Repeat Prescription form. No account required.
Your Local Pharmacy
Pharmacy Ordering / Collection Service
Some local Pharmacists collect prescriptions on behalf of patients.
If you want to use this service you must write clearly which pharmacist you wish your prescription to go to, and you must allow 2 extra working days for the medication to be dispensed.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
In Person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Please put your request slip in the repeat prescription box in the entrance hall.
By Post
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
Medication Queries
Please get in touch with the surgery to raise a query about your medication.
Information and guidance on prescribing in general practice
Am I right, that as an NHS patient my doctor must prescribe for me whatever I want?
Under the NHS regulations your GP must prescribe for you any drugs that he feels are needed for your care. This decision of what or whether to prescribe will be a clinical decision based on the presenting symptoms and history.
A patient is entitled under the NHS to drugs that the doctor believes are necessary, not what the patient feels should be prescribed. GPs are responsible for all prescribing decisions they make and for any consequent monitoring that is needed as a result of the prescription given.
The Department of Health lists all drugs that the NHS is prepared to pay for in a book called the Drug Tariff. It is likely that most, if not all, the drugs you need are available through the NHS, however the Drug Tariff does have exceptions.
Some drugs, like Viagra, listed in Schedule 11 will only be offered on the NHS to patients suffering from specified conditions.
Similarly some products other than drugs, such as high energy or gluten free foods, are listed as 'Borderline Substances' and may only be prescribed at NHS expense in defined circumstances. Other drugs or substances, listed in Schedule 10, cannot be prescribed at all on the NHS.
Examples are Evening Primrose Oil, many vitamins, bath preparations, cough syrups and expensive brand names of some drugs.
If I would like a drug that is not available on the NHS can my doctor write me a private prescription for it?
Any doctor can write a private prescription for a patient if they feel it is clinically appropriate and they are happy to take responsibility for that prescribing decision. Under the NHS regulations, a GP or his deputy can write a private prescription for a patient but cannot charge the patient for writing a private prescription if the patient is registered for NHS care with that GP or any other GP in the same practice.
The only exceptions to this rule are when an NHS GP writes either a private prescription for drugs that are requested by the patient 'just in case' of the onset of illness while outside the UK, or else when a private prescription is required for the prevention (chemoprophylaxis) of malaria.
Can my doctor supply me with drugs directly rather than going to a pharmacist?
The supply of drugs in the NHS is highly regulated. NHS prescriptions must be dispensed at pharmacies except where a doctor has been granted permission to be a dispensing doctor. This is likely to happen when there are few, if any, pharmacies in a rural or semi-rural area.
The area is then known as a 'Controlled Area' and a dispensing doctor is allowed to supply drugs to named patients who live more than one mile by road from a pharmacy. Many dispensing doctors can only dispense to some of their patients depending on the position of a pharmacy. All patients have the right to take their prescription to a pharmacy of their choice if they wish to do so.
Dispensing doctors are never found in areas defined as being non-rural (i.e. 'urban') where the proximity of pharmacies is guaranteed. Out of hours a doctor may supply a patient with immediately necessary emergency drugs when the pharmacy or dispensary is likely to be closed. (It is envisaged in the 'Carson Report' that in the near future instead of limited supply or a 'starter pack' plus a prescription, an Out-of-Hours doctor should supply a complete course of any necessary emergency medicine to the patient, and charge a prescription charge where the patient is not exempt.)
The only situations in which an NHS GP can supply his/her NHS patient with drugs privately are:
- For drugs which are being issued solely in anticipation of the onset of an ailment whilst outside the UK, but for which the patient does not require treatment when the medicine is prescribed.
- For drugs issued for the prevention of malaria.
Malaria chemoprophylaxis -There is no NHS Regulation that prevents a GP prescribing drugs for the prevention of malaria at NHS expense. An 'Executive Letter' from the NHS encourages doctors to prescribe privately.
A GP, even a dispensing GP, is not allowed to sell any 'over the counter' medicines.
Why can't my doctor give my child single vaccines for measles, mumps and rubella?
There are some drugs (see above) that the government has not been prepared to provide on the NHS. The single vaccines for measles, mumps and rubella are included in this category.
The Department of Health believes that on the basis of currently available evidence the MMR vaccine is the most effective and safe means of ensuring protection against measles, mumps and rubella, and therefore this is the only treatment it will provide for on the NHS.
The three vaccines combined in MMR boost the effects of one another, whilst there are doubts about the efficacy of single vaccines. Some patients given single vaccines have now been advised to have reimmunisation.
If I choose to pay for it, can my GP give my child single measles, mumps and rubella vaccines?
Under the NHS regulations an NHS GP is not allowed to charge an NHS patient registered with any doctor in his/her practice for anything which is not specified in Regulation 24, Schedule 5 of the National Health Service (General Medical Services Contracts) Regulations 2004,(previously paragraph 38, Schedule 2 'Terms of Service for Doctors?). Single vaccines for measles, mumps, or rubella are not specified in Schedule 5. NHS GPs cannot therefore charge NHS patients of their own practice for supplying or for administering these vaccines without breaching their terms of service.
I have seen a consultant who wrote to my GP and asked that they write a prescription for me; however my GP refuses to give it to me. Why?
It is the doctor who signs the prescription who carries legal responsibility, not the doctor who may suggest it. A consultant will often advise a GP to prescribe a particular medicine for a patient. This can be the case whether the patient has seen the consultant privately or on the NHS. GPs will often write a prescription based on the consultant's advice, but should only do so if they are in agreement that the medicine is appropriate, and if they are sufficiently knowledgeable about the use/interactions/side effects of the particular medicine to take personal legal responsibility for writing the prescription for it.
Many complex illnesses may be monitored in primary care, with the GP accepting responsibility for some of the necessary prescribing, but then referring back when necessary under 'shared care' agreements for a consultant to prescribe treatment with which the GP cannot be expected to be familiar. In general the doctor who has the clinical control of any aspect of the patient's management should accept the responsibility for prescribing, except where another doctor has willingly agreed to take some of that responsibility under a 'shared care agreement'. There is no reason why prescriptions cannot be issued by a hospital doctor and posted to a patient who lives at a distance from the hospital.
A consultant may see a patient privately in order to give an opinion to an NHS GP on diagnosis or further management. Alternatively the consultant may treat a private patient for whom he/she will then continue to have the clinical responsibility, and will personally determine the ongoing treatment for a particular condition. In the latter case the consultant should prescribe privately for his/her private patient. A GP may well refuse to prescribe on the NHS in such a situation, because he does not have the clinical responsibility for managing that particular condition. He must, however, continue to provide NHS treatment and prescription for other conditions for which he does take clinical responsibility.
Sometimes treatments are new, experimental, for unlicensed indications, or are not normally in the area of knowledge in which a GP would be expected to have competence. Any GP has the right to refuse to prescribe a drug that they are not prepared to take clinical responsibility for. An example, which commonly causes problems, is the prescription of Ritalin for a hyperactive child.
But my friend's GP wrote them a similar prescription on a consultants advice, why won't mine' I think this is discriminatory.
Each GP will make prescribing decisions based on what they are or are not prepared to take clinical responsibility for. There are cases, where one GP is prepared to take responsibility, whereas another GP may not. Sometimes a patient may feel that the doctor is behaving in a discriminatory manner.
An example might be a refusal to prescribe sex hormones for a transsexual. Sometimes a drug is known to be expensive e.g. Interferon, and the patient might believe the refusal to prescribe is because of cost-prejudice. This should not be the case. The refusal to prescribe indicates that the GP, as is his/her right, is not prepared to take the clinical responsibility in the particular circumstances.
Expensive drugs and drugs for complex and unusual conditions are those with which the GP is unlikely to have significant experience. However, some GPs will have specialised experience and will be confident to prescribe drugs that other GPs would not have the knowledge to use safely. A patient has the right to request to change NHS GP if they are unhappy with the treatment their GP provides, and an alternative GP is available.
What is shared care between consultants and GPs?
Sometimes GPs will come to an arrangement with a consultant regarding a patient's care where in essence the clinical responsibility is shared between the two doctors. There will usually be a formalised written agreement/protocol setting out the position of each, and to which both parties have willingly agreed. This is known as 'shared care' agreement. It can be an enhanced service that the GP provides.
There are some drugs (eg: certain growth hormones, erythropoetin) which it would not be appropriate for a GP to take sole responsibility for without sharing the care with a consultant. A GP can refuse a 'shared care' agreement if he or she is not happy with it, and then the consultant must take full responsibility for prescribing and any necessary monitoring. Pressure on a GP, where it may be inferred that a patient will not receive a treatment such as Interferon or Erythropoetin, if a GP does not agree to prescribe is not acceptable.
I live abroad for 6 months of the year and asked my doctor to give me six months worth of prescription to cover this period but they refused.
The NHS accepts responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. If a person is going to be abroad for more than three months then all that the patient is entitled to at NHS expense is a sufficient supply of his/her regular medication to get to the destination and find an alternative supply of that medication.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive 7 days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Medication reviews
The Doctors at the Practice regularly review the medication you are taking every three to six months. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment.
A note will appear on your repeat prescription request slip with any actions we would like you to take. The review does not always require you to see or speak to a doctor.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
When going abroad you can take your NHS medications with you.
Please visit the NHS website for the latest Prescription Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Further Information
Electronic Prescription Service
The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies. Eventually EPS will remove the need for most paper prescriptions.
Electronic Repeat Dispensing
Learn about the benefits of Electronic Repeat Dispensing and how to set it up.
Anticipatory Anxiety
Anticipatory anxiety for future events such as flying, hospital tests, exams, dentistry and other stressful situations
This surgery will no longer prescribe Benzodiazepines, such as Diazepam, Lorazepam, Temazepam, Alprazolam or Clonazepam for upcoming events that you are anxious about for the following reasons.
- Diazepam is a sedative. This means, the medication makes you sleepy and more relaxed. If there would be an emergency during the flight, this could impair your ability to concentrate, follow instructions, or react to the situation. This could seriously affect the safety of you and the people around you.
- Sedative drugs can make you fall asleep, however, when you sleep it is an unnatural non-REM sleep. This means, your movements during sleep are reduced and this can place you at an increased risk of developing blood clots (DVT). Theses blood clots are very dangerous and can even prove fatal. This risk further increases if your flight is over 4 hours long.
- Although most people respond to benzodiazepines like Diazepam with sedation, a small proportion experiences the opposite effect and can become aggressive. They can also lead to disinhibition and make you behave in ways you normally wouldn’t. This could also impact on your safety and the safety of your fellow passengers or could lead you to get in trouble with the law.
- National prescribing guidelines followed by doctors also don’t allow the use of benzodiazepines in cases of phobia. Any doctor prescribing diazepam for a fear of flying would be taking a significant legal risk as this goes against these guidelines. Benzodiazepines are only licenced for short-term use in a crisis in generalised anxiety. If this is the problem you suffer with, you should seek proper care and support for your mental health, and it would not be advisable to go on a flight.
- In several countries, diazepam and similar drugs are illegal. They would be confiscated, and you might find yourself in trouble with the police for being in control of an illegal substance.
- Diazepam has a long half-life. This means it stays in your system for a significant time and you may fail random drug testing if you are subjected to such testing as is required in some jobs. We appreciate a fear of flying is very real and very frightening and can be debilitating. However, there are much better and effective ways of tackling the problem. We recommend you tackle your problem with a Fear of Flying Course, which is run by several airlines. These courses are far more effective than diazepam, they have none of the undesirable effects and the positive effects of the courses continue after the courses have been completed.
Use of Antibiotics
Antibiotics are important medicines to help treat infections that are caused by bacteria. Different antibiotics are used to kill different types of bacteria. They can be used to treat relatively mild conditions such as acne as well as potentially life-threatening conditions such as pneumonia (a type of lung infection). Antibiotics are usually taken by mouth, but can sometimes be given into a vein (intravenous), into a muscle (intramuscular) or applied to the skin (topical).
Why might the GP not prescribe antibiotics?
Our practice will only prescribe antibiotics if we feel that they will benefit your condition – many conditions will improve without the need for medication. The majority of common ailments such as colds, most coughs and sore throats are caused by viruses. Antibiotics do not work against infections caused by viruses and generally these will get better on their own.
Antibiotic resistance (when an antibiotic is no longer effective) is a major problem. This is caused by overusing and inappropriately prescribing antibiotics. The resistance of bacteria to antibiotics has led to the emergence of superbugs such as methicillin-resistant Staphylococcus aureus (MRSA) and Clostridium difficile (C. diff) which are often in the headlines.
Some antibiotics are not suitable for people with certain medical conditions, or for women who are pregnant or breastfeeding. You should only ever take antibiotics that are prescribed to you – never ‘borrow’ them from a friend or family member. You may also not be prescribed certain antibiotics if you are known to have had an allergic reaction to them in the past. This is estimated to affect about 1 in 15 people in the UK.
What can I do to help combat antibiotic resistance?
There are a number of things that you can do to help manage antibiotic resistance.
- Don’t expect to be prescribed antibiotics when you are unwell, particularly if your GP believes your illness is caused by a virus.
- If you are prescribed antibiotics, please make sure you take the complete course in order to get rid of the bacteria completely.
- Treat viral infections such as colds by drinking plenty of fluids and resting. Seek advice from your pharmacist to help manage your condition. If your cold lasts for more than 3 weeks you should consider seeing your GP.
By not using them unnecessarily, they’re more likely to work when we do need them. It is important to read the information leaflet that comes with your medication carefully in order to get the most benefit and avoid side effects.
Where can I find more information about antibiotics?
You can find lots more useful information about antibiotics on the NHS website including, what they are used for, side effects and more details about antibiotic resistance. You can also watch a short video about antibiotics.